(717) 481-3373

8AM–5PM
By Appointment Only

Visit Us

100 Highlands Drive, Suite 202 Lititz, PA 17543

Practice Policies & Patient Guidelines

At Iconic Medical Arts, our mission is to provide elevated, physician-led aesthetic and wellness care grounded in safety, expertise, and personalized attention. Our practice policies ensure a consistently smooth, respectful, high-quality experience for each patient.
Please review the following guidelines prior to your appointment.

Appointment Policies

Cancellation Policy

A minimum of 24 hours’ notice is required for all appointment cancellations or rescheduling.

Cancellations made within 24 hours of the scheduled time – or failure to attend your appointment – will result in a $50 missed appointment fee for standard appointments and a $100 missed appointment fee for procedure appointments

Late Arrival Policy

Patients arriving more than 10 minutes late may need to be rescheduled and a shortened appointment or missed appointment fee may apply.

Consultation Policies

Consultation Fee Policy

Iconic Medical Arts operates as a fee-for-service medical practice and does not accept insurance.

All new patients meet with the physician for an initial consultation, which includes:

  • A comprehensive medical history review
  • Physician assessment
  • Treatment planning
  • Evaluation of candidacy and medical considerations

Consultation fees vary depending on the type of medical evaluation (aesthetic, musculoskeletal, hair restoration, cannabis consultation, sexual etc.).

Physician-Led Care Policy

All treatments are performed or clinically supervised by our physician.

Dosing, syringe amounts, and treatment recommendations are based on anatomy and medical judgment rather than predetermined quantities.

Payment & Financial Policies

Payment Policy

Payment is required at the time of service.

We accept major credit cards, HSA/FSA cards (where applicable), and cash.

Pricing and promotional offers are subject to change without notice.

Refund Policy

Due to the medical nature of our services:

  • All treatments and products are non-refundable
  • Results vary by individual and cannot be guaranteed
  • Prepaid packages may be transferred to another service of equal value at the physician’s discretion
  • Deposits and gift cards are non-refundable

Gift Cards & Packages

  • Non-refundable
  • Transferable to another individual
  • Lost or stolen cards cannot be replaced
  • Packages must be used within 12 months of purchase unless otherwise stated

Medical & Treatment Policies

Medical Clearance & Candidacy

Your safety is always the first priority.


The physician may decline or postpone treatment when medically necessary.


Additional testing, evaluation, or clearance may be required prior to certain procedures.

Pre- and Post-Care Compliance

Patients are responsible for following all pre-treatment and post-treatment instructions provided by the physician or clinical staff.

Failure to follow instructions may impact both safety and treatment outcomes.

Injectable Touch-Up Policy

Touch-ups for neurotoxin treatments (such as Botox, Xeomin, Dysport and Daxxify) are not included and will be billed separately if additional units are required

Office Etiquette & Safety

Children & Guest Policy

To maintain a safe and professional environment:

  • Children under 12 must be accompanied by a supervising adult who is not receiving treatment
  • Guests may be asked to remain in the reception area during certain procedures

Photography & Documentation

Clinical photographs are required for accurate medical documentation.

Additional consent will be obtained for any images used for educational or marketing purposes.

Product Return Policy

  • Unopened and unused skincare products may be exchanged within 14 days
  • Opened products cannot be returned due to safety and regulatory standards
  • Adverse reactions will be assessed by the physician before any accommodation is made

Communication & Privacy

Communication Consent

By receiving care at Iconic Medical Arts, you consent to being contacted by phone, text, email, or patient portal for appointment reminders, treatment instructions, medical updates, or follow-ups.

HIPAA & Privacy Policy

We strictly adhere to HIPAA regulations.


Your personal health information will not be released without your written consent unless required by law.

Emergency & After-Hours Guidance

After-Hours Care

For urgent concerns after a treatment, please call our office at 717-481-3373.

For after-hours urgent matters, use the same number.

For true medical emergencies, call 911 immediately.

Thank You

We appreciate your trust in Iconic Medical Arts. These policies allow us to uphold the highest standards of medical care, safety, and patient experience.

Our Mission & Values

expanding scientific artistry

regenerative wellness

Compassionate, Personalized Care

Natural, Invigorated & Rejuvenated Results

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